EMMANUEL MABALING
IT Specialist
A Bachelor of Science in Information Technology graduate with more than five years of work experience in BPO and IT industry. A professional with proven skills in customer service, graphic design, clerical operations, email and chat support, computer system and network troubleshooting, web and computer system, administration.
Get to know me better!
Watch this short introduction.
PROFESSIONAL HISTORY
Past Positions
GRAPHIC ART DESIGNER
March 2018 – Dec 2019
• Creates and prints designs for t-shirt, tarpaulin, banner and other printing services.
• Repair computers, and gadgets.
• Manages Social Media page of the business.
• Creates ads and posts to boost sales.
• Encodes daily inventory and sales report.
IT SERVICE DESK ANALYST
August 2017 – February 2018
• Provides technical support for clients via email.
• Monitor and troubleshoot technical difficulties with Globe Broadband, VPN, Cloud Storage, Google Apps, Office 365, Web Administration, and Machine-to-machine services, Globe Business and Telecommunication services.
• Generate and encode daily activity reports.
TECHNICAL SUPPORT REPRESENTATIVE
October 2014 – March 2017
• Level 2 technical support for a US-based cable and internet company.
• Assists customers diagnose connection problems and troubleshoot Internet technical issues.
• Provides troubleshooting steps, and checks customers’ devices status (Modem, TV, Phone) using a remote diagnostic system.
• Properly notate each interaction in customer’s account using CRM Tool.
• Generate reports for daily transactions and activities.
SKILLS
PHOTOGRAPHY
★★★
DATA ENTRY
★★★★★
GRAPHIC DESIGN
★★★★
PHOTO/VIDEO EDITING
★★★★
WORDPRESS ADMINISTRATION
★★★★★
CUSTOMER SERVICE
★★★★★
SOCIAL MEDIA MANAGEMENT
★★★★
LEAD GENERATION
★★★★
TICKETING
★★★★★
COMPUTER SYSTEM ADMIN
★★★★★
COMPUTER NETWORKING
★★★★★
COMPUTER REPAIR
★★★★★
ACHIEVEMENTS
