My role as a Technical Support Representative
- Emmanuel Mabaling
- Mar 25, 2020
- 1 min read
Updated: Mar 27, 2020
I've been a Technical Support Representative for almost three years for a cable and internet company in USA. I am answering phone calls to provide technical assistance to clients. I assist them in diagnosing issues with their internet connection, provide troubleshooting instructions and also monitor their connection status from my end. All interactions are recorded in a CRM System for transparency and to help us maintain a good relationship with the clients.

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